Privacy policy

What we ask for

For an order: your name, email and phone; the recipient's name, phone and address; the card message and delivery instructions.

If you create a club account: your email, your password (stored encrypted — we never see it), your name, your phone and, if you like, your birthday and the dates you ask us to remember.

What we use it for

To prepare and deliver your orders, confirm them with you and sort out any issue.

To remind you of the dates you saved in your account.

To send you offers, only if you agreed by ticking that box. Joining the club doesn't sign you up for them.

What we don't do

We don't sell your data. We don't store your card details. We don't use the recipient's details for anything other than delivering the flowers.

Who helps us process it

Supabase stores the database and accounts. Stripe processes payments. Vercel hosts the site. When you message us on WhatsApp, the conversation is also covered by WhatsApp's policy.

Your cart and cookies

Your cart is saved in your own browser so you don't lose what you picked. If you sign in, we use a cookie to keep you signed in. We don't use advertising cookies.

To confirm: if Google Analytics or the Meta pixel are turned on, they'll be listed here and consent will be requested.

Your choices

From “My account” you can see and change your details, delete your dates and withdraw permission to receive offers.

To get a copy of your data or have your account deleted, message us and we'll do it within a reasonable time.

How long we keep it

We keep orders for as long as accounting and tax obligations require. Account data, until you delete the account.

To confirm with the accountant: exact retention period.

Minors

The club is for people 18 and over. We don't knowingly collect data from minors.